Damage

• Always report damage within 48 hours via your My Maxaro account.
• Complete the service form in full and join clear photos.
• We will contact you within 3 working days about the settlement.

Report damage within 48 hours of delivery. This way, we can determine transport damage correctly and you yourself avoid delays with your project.

You fill in the service form via My Maxaro, under the heading 'Service request'. You must be logged in to your personal account to do so.

• Your application will be handled fastest and most completely this way.
• You can directly send photos for evaluation.

Completing it will take you just 2 minutes on average.

No, wait for instructions from our service department. Do not throw away the damaged product yet either. We will first assess whether a return is necessary.

No, always wait for our instructions first. The service department will assess your report and let you know the next steps.

• Yes, our advisers are at your disposal by phone.
• We will guide you step by step if you have any questions.
• We do not offer an installation service.

• Many products come with a guarantee of up to 10 years.
  • Shower enclosures, units and basins, for example, come with a 10-year guarantee as standard.
  • Taps, mirrors, baths and tiles come with a 5-year guarantee.
• We clearly state the warranty period for each product.
• The guarantee lapses in case of improper use or assembly.
• We take you under our wing: if there is a problem, we are there for you immediately.

View all guarantee conditions here.