Fast delivery
Order on demand
Choose your own delivery date
2 years of free storage
Large, heavy or fragile products are delivered on pallet(s) via mass transport. Keep the pallet of the delivery until you are sure you do not want to return any more product(s). This pallet will be used when collecting the return items. Such transport differs from regular parcel services. It is therefore good to observe the following conditions:
Delivery address
- Delivery takes place between 07:00 and 18:00.
- You will receive an e-mail with 3-hour time indication the evening before delivery.
- Also check your spam folder for the time indication e-mail.
- The driver will call your given number ±15 minutes before arrival.
- By default, we deliver to the billing address, unless you choose another address.
The evening before delivery you will receive an e-mail between 9 pm and midnight with a time indication of three hours. On the day itself, the driver will call you about 15 minutes before arrival. By default, delivery is made to the billing address. If you specified a different delivery address when ordering, we will deliver there.
Present on delivery
- Someone must be present to receive the order.
- A signature for receipt is always required.
- We do not deliver to neighbours or unattended on the street.
It is necessary for one or more persons to be present at the time of delivery. Without a signature, we cannot deliver the order. Our carrier only delivers to the address provided and does not place items unattended on the street.
Delivery to the first threshold
- Bulk transport delivers to the first threshold on the ground floor.
- The pump truck does not drive over gravel, grass or unpaved paths.
- In a flat, we deliver to the porch below.
- At holiday parks we deliver up to the barrier or reception.
- Please ensure you have sufficient help with heavy or bulky products.
- Pallet(s) and packaging material remain with you after delivery.
Deliveries by large transport are made up to the first threshold or to where the driver can reach with the pump truck. For flats, we deliver downstairs to the porch. At holiday parks we deliver up to the barrier or reception. Please note that a pump truck does not drive over obstacles such as gravel, loose stones or grass. Therefore, make sure there is enough help to bring the products inside or upstairs.
48-hour monitoring
- Check your products for damage or errors within 48 hours.
- Report a problem within 48 hours using the service form.
- You will find the service form in the My Maxaro environment.
- Our service department will contact you within 3 working days.
After delivery, it is important that you check the products for transport damage or inaccuracies within 48 hours. If you discover a problem, report it within 48 hours via the service form in your My Maxaro environment. Once your report has been received, our service department will contact you within 3 working days to resolve it together.
Acclimatising glass
- Allow glass to acclimatise for at least 24 hours before installation.
- Place glass upright in the room where it will be installed.
- Check for damage, but leave glass in the box until installation.
- This applies to shower enclosures, walk-in showers, shower screens and doors.
Does your order include a shower enclosure, walk-in shower, shower screen or door? Then make sure that the glass acclimatises for at least 24 hours upright in the room where the product will be installed. Check the glass for damage if necessary, but leave the glass wall(s) in the box until installation.
Tiles
Does your order contain tiles? Please read the tips, which are available in the showroom and attached in the transport mail. You can also find the tips here . This is to ensure the best possible result.
Install planning
- Schedule installation at least 2 working days after delivery.
- Check your products immediately for damage or inaccuracies.
- Maxaro is not liable for costs due to delays.
- Deliver the products on time, so that you keep sufficient margin.
We recommend always scheduling an installation appointment at least two working days after delivery. This gives you sufficient space to check the products for transport damage or inaccuracies. Please note that Maxaro is not liable for any costs due to delays.
Related questions
What are the shipping costs?
- For orders from €200, shipping is free.
- Below € 200,- the cost depends on the type of product.
- You only pay the highest delivery rate per order.
- For parcel service this is € 9.95, for bulk delivery it is € 19.95.
Shipping costs overview
| Above € 200 | Free |
| Samples | € 4,95 |
| Parcel service | € 9,95 |
| Bulk transport | € 19,95 |
See below the delivery costs per product.
Bathroom units
- Hanging bathroom cabinet sets, bathroom cabinets, hanging toilet furniture sets, basin worktops; € 19.95
- Wall brackets, countertops (shelves with countertop wash basin); € 9.95
Tiles
- Tiles, tile adhesive; € 19.95
- Silicone sealant, grout, primer; € 9.95
- Tile samples; € 4.95
Showers
- Shower enclosures, shower walls, shower doors, walk-in showers, shower trays, bath screens; € 19.95
- Shower drains, shower seats; € 9.95
- Wall panels; € 19.95
Radiators
- Design radiators, toilet radiators, infrared heating; € 19.95
- Radiator accessories; € 9.95
Baths
- Built-in baths, bath screens; € 19.95
Taps
- Taps; € 9,95
Toilets
- Toilets, concealed cisterns, bidets, urinals; € 19.95
- Flush plates; € 9.95
Mirrors
- Bathroom mirrors, mirror cabinets; € 19.95
- Mirror heating, mirror lighting; € 9.95
Basins
- Countertop wash basins, small cloakroom basins; € 9.95
Accessories and accessories
- Bathroom accessories, bath cushions, drains, wellness and cleaning; € 9.95
What is the delivery time of my order?
- Order by 1pm on weekdays and receive your order the next working day.
- Ordered on Saturday or Sunday? Then we will deliver on Tuesday.
- Choose delivery on demand or 2 years of free storage in our warehouse.
- If your order is not in stock, we will inform you of the expected delivery time.
- For deliveries to the Wadden Islands, please allow 1 extra working day for delivery.
- Thanks to our large stock, you will fly to your new bathroom in no time.
| Order | Time | Delivery |
| Monday | Before 1 pm | Tuesday |
| Tuesday | Before 1 p.m. | Wednesday |
| Wednesday | Before 1 p.m. | Thursday |
| Thursday | Before 1 p.m. | Friday |
| Friday | Before 1 p.m. | Monday |
| Saturday | All day | Tuesday |
| Sunday | All day | Tuesday |
Please note that the above delivery times apply at our regular opening hours. This may differ during public holidays. View our modified opening hours here.
Can I choose the delivery date myself?
- Yes, you choose your own delivery date or delivery on demand.
- We reserve your order free of charge for up to 2 years.
- We always try to deliver on your preferred date.
When completing your order, you can specify a preferred delivery date. Rather not have it delivered yet? Then we will store your order free of charge until you are ready. You will be notified of the scheduled delivery in advance.
Can I also have my order delivered on demand?
This is possible - we will reserve your order for you for up to 2 years free of charge. We will then do our utmost to deliver your order on the day you prefer.
Do you also deliver to the Wadden Islands?
- Yes, we also deliver to the Dutch Wadden Islands.
- Please allow one extra working day for delivery.
Do you also deliver at weekends with overnight delivery?
No, this is only possible on working days.
To where will my order be delivered with mass transport?
- Delivery is up to the first threshold on the ground floor.
- The pump truck cannot go over gravel, grass or other unpaved paths.
- Flats are delivered up to the porch.
Delivery by large transport is made to where the driver can safely reach with the pump truck. At holiday parks, this is usually the barrier or reception area. You must ensure that the products are taken inside or upstairs. For heavy or large items, make sure there are enough helping hands present.
Does someone have to be present when delivery is made by large transport?
- Yes, someone must always be present on delivery.
- A signature for receipt is mandatory.
- Delivery to neighbours or unattended is not permitted.
The carrier will only hand over the order to a person present at the delivery address. Be ready to receive the shipment at the agreed time. We do not place products on the street or unattended property.
Can I pay on delivery?
No, on-site delivery is only possible after full payment in advance.
What should I pay attention to when delivering my wholesale transport order?
- Delivery will take place between 07:00 and 18:00.
- The evening before delivery, you will receive an e-mail between 21.00 and 00.00 with a time indication of 3 hours. Please also check your spam inbox.
- The driver will call approximately 15 minutes before arrival. You can pass on any special details at this time.
Delivery will be made to the specified delivery address. By default, this is the same as the billing address. Have you specified a different delivery address? Then delivery will naturally be made to this address.
Be present at delivery
- It is important that one or more persons are present to receive the order.
- A signature for receipt is required.
- Our carrier does not deliver to your neighbours.
- Deliveries must not be placed on the street without supervision.
Delivery to the first threshold
- Deliveries with large transport are delivered to the first threshold on the ground floor, or to where the driver can reach with the pump truck.
- A pump truck cannot cross thresholds, gravel, loose stones, grass or other unpaved paths. Therefore, we may not be able to deliver your order to your front door.
- Do you live in a flat? Then we will deliver your order downstairs to the porch. You are responsible for getting the products inside or upstairs.
- At holiday parks we deliver up to the barrier or reception.
- Please bear in mind that for heavy and/or large products you need to have enough people available. The pallet(s) and packaging material remain with you.
Checking for damage and incorrect products
- Check your order within 48 hours of delivery for any incorrect products or damage.
- Is something wrong? Report this within 48 hours via the service form in the My Maxaro environment.
- Our service department will contact you within 3 working days of receiving your report.
Storing pallets
Please keep the pallets until you are sure you do not want to return any more products.
Acclimatising glass
- Does your order include a shower enclosure, walk-in shower, shower screen or door? Then please note that the glass must acclimatise for at least 24 hours before installation.
- Acclimatisation should be done upright (standing), in the same room where the product will be installed.
- Check the glass wall(s) for damage, but leave it in the box until the time of installation.
Planning installation
Schedule any installation appointment at least 2 working days after delivery to avoid problems in case of delay.