General terms and conditions of Maxaro

• Many products come with a guarantee of up to 10 years.
  • Shower enclosures, units and basins, for example, come with a 10-year guarantee as standard.
  • Taps, mirrors, baths and tiles come with a 5-year guarantee.
• We clearly state the warranty period for each product.
• The guarantee lapses in case of improper use.
• We take you under our wing: if there is a problem, we are there for you immediately.

View all guarantee conditions here.

• Pay safely and securely via iDEAL, Bancontact, PayPal or credit card.
• You can also pay in advance via Paylink or bank transfer.
• It is possible to pay in cash in the showroom.
• Payments from abroad are made via international bank transfer.
  • For foreign payments please use our IBAN and BIC
• We accept MasterCard and Visa from Dutch providers.
• Please note: no Visa Debit, American Express or foreign cards.
• Post-payment with Riverty or spread payment with in3 is also possible.

Maxaro
IBAN code: NL81RABO0376188944
BIC code: RABONL2U

For returning online orders applies:

• Within 365 days of delivery, submit the return request to us.
• The products must be in the original, clean and undamaged packaging.
• The products must not have been assembled or installed and must be complete, including loose parts.
• If you choose to return the items yourself, this is only possible at our warehouse in Roosendaal within opening hours.
• We will check your return shipment.
• Return costs are at your own expense.
• Within 10 working days after receipt and approval of the returned product, the purchase amount will be transferred to you.

All refunds are made exclusively by bank transfer, regardless of the original payment method.
We always ask for your IBAN data in the return form so that we can process the refund correctly.
By sending the return form, you agree to our above-mentioned return conditions.

• Return via a DHL ServicePoint costs €9.95;
• Collection via mass transport costs €19.95.
• These costs are for your own account and will be deducted from the refund.
• For full returns, you will also be refunded the original delivery costs.

The purchase amount will be refunded within 10 working days after receipt and approval. If only part of your order is returned, the delivery costs will not be refunded. If you return several products, you will only pay the return costs for the product with the highest return rate.

• Order by 1pm on weekdays and receive your order the next working day.
• Ordered on Saturday or Sunday? Then we will deliver on Tuesday.
• Choose delivery on demand or 2 years of free storage in our warehouse.
• If your order is not in stock, we will inform you of the expected delivery time.
• For deliveries to the Wadden Islands, please allow 1 extra working day for delivery.
• Thanks to our large stock, you will fly to your new bathroom in no time.

Please note that the above delivery times apply during our regular opening hours. This may differ during public holidays. View our modified opening hours here.