Incorrect delivery

• Report the incorrect delivery via your My Maxaro account.
• Complete the service form in full and join clear photos.
• We will contact you within 3 working days about the settlement.

Report an incorrect delivery within 48 hours of delivery. This way, we can determine the situation correctly and you yourself avoid any delays with your project.

You fill in the service form via My Maxaro, under the heading 'Service and contact'. You must be logged in to your personal account to do this.

• Your application will be handled fastest and most completely this way.
• You can directly send photos for evaluation.

Completing it will take you just 2 minutes on average.

This depends on the situation. Please wait for our service department's response first. They will discuss the next steps with you.

No, always wait for our instructions first. The service department will assess your report and let you know the next steps.