<ul> <li>Go to the product of your choice and click on the 'Add to basket' button.</li> <li>You will now be notified that the product has been added to your shopping basket.</li> <li>You can now continue shopping or go to your shopping basket.</li> <li>Have you finished shopping? Then click the 'Checkout' button at the top right of the page.</li> <li>Is your order complete? Then click the orange 'Continue shopping' button.</li> </ul>

<ul> <li>You will now reach step 2. Here you fill in your details and choose your preferred method of payment and delivery address.</li> <li>When you have filled in everything, click the orange button 'Check your order'.</li> <li>When you have checked everything, click the orange button 'To payment screen'. Do not forget to tick the General Terms and Conditions for approval.</li> </ul>

<ul> <li>If you have chosen to pay by iDEAL, you will automatically enter the iDEAL payment screen. If you have chosen to pay by PIN / cash or automatic bank transfer, this completes the ordering process. For cash payments, we ask you to pay properly.</li> <li>After completing your payment via iDEAL, you will be taken to step 4. If the payment has been made successfully, a confirmation of your payment will appear on the screen at step 4.</li> </ul>

<ul> <li>You will receive an e-mail from Maxaro confirming your order.</li> </ul> <p>You can also place your order by telephone.</p>

ORDERING AND DELIVERY

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Free delivery from €200

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Customer service

Ordering and delivery

Q: 1. Order product

<ul> <li>Go to the product of your choice and click on the &#39;Add to basket&#39; button.</li> <li>You will now be notified that the product has been added to your shopping basket.</li> <li>You can now continue shopping or go to your shopping basket.</li> <li>Have you finished shopping? Then click the &#39;Checkout&#39; button at the top right of the page.</li> <li>Is your order complete? Then click the orange &#39;Continue shopping&#39; button.</li> </ul>

General

At Maxaro you have the choice of picking up your order yourself at our warehouse in Roosendaal or having your order delivered. We deliver free of charge throughout the Netherlands and Belgium from € 200.

When the order amount is less than € 200,-, the shipping costs depend on the product. If you order more than 1 product, you only pay the delivery costs for the product with the highest delivery rate.

Shipping costs overview

Above € 200	Free
Samples	€ 4,95
Parcel service	€ 9,95
Large transport	€ 19,95

Read below under 'Important information ordering and delivery' everything you need to know about the delivery of your order. Questions about your delivery? Then contact our transport department (selection number 4).

Important information ordering and delivery

Collection of your order

Collection is only possible from our central warehouse in Roosendaal (North Brabant). If you choose to collect your order yourself from our warehouse in Roosendaal, you decide the time. Before picking up your order, please report to our showroom counter. We will then make sure your order is ready for you. Handy, isn't it?

Address
Our pick-up address is the same as our showroom location in Roosendaal.

Ettenseweg 74
4706PB Roosendaal

Pick-up opening hours

Monday	09.00 - 17.00
Tuesday	09.00 - 17.00
Wednesday	09:00 - 17:00
Thursday	09:00 - 17:00
Friday	09:00 - 17:00
Saturday	09.00 - 17.00
Sunday	Closed

Large transport delivery

Delivery will take place between 7 a.m. and 6 p.m. The evening before delivery, you will receive an e-mail between 9 p.m. and midnight with a time indication of 3 hours. Please also check your spam inbox. In addition, you will be called by the driver at the given telephone number approximately 15 minutes before delivery. Any special details can also be passed on at this time. Delivery will be made to the specified delivery address. By default, this is the same as the billing address. Have you specified a different delivery address? Then delivery will naturally be made to this address.

Delivery via DHL

If your order is delivered as a parcel via DHL, you will receive an e-mail with the option of tracking your shipment. Are you not at home when it is delivered? In that case DHL may deliver your package to a neighbour. If this is not possible either, DHL will deliver your parcel the next day to a DHL ServicePoint nearby. You can also choose to have your parcel delivered back home or to a neighbour's home.

Present at delivery

It is important that one or more people are present to receive the order.

Delivery to first threshold

Deliveries by large transport are delivered to the first threshold on the ground floor, or to where the driver can reach with the pump truck. A pump truck cannot go over thresholds, gravel, loose stones, grass or other unpaved paths. Therefore, we may not be able to deliver your order to your front door.

Do you live in a flat? Then we will deliver your order downstairs to the porch. You are responsible for getting the products inside/upstairs.

Please make sure that you have enough people available for heavy and/or large products. The pallet(s) and packaging material will remain with you.

Control of delivered products within 48 hours

Maxaro, factory and transport companies treat your order with the utmost care. However, you should always check your products for visual damage and completeness. Please report any damage or inaccuracies within 48 hours after delivery via the service form in My Maxaro.

Delivery to the Wadden Islands

For delivery to one of the Wadden Islands, please allow 1 extra working day for delivery.

Pallet storage

Please keep the pallets until you are sure you do not want to return any more products.

Planning for installation

Schedule the time of installation at least 2 working days after delivery to avoid problems in case of delay.

Delivery costs

Do you order for € 200 or more? Then shipping is completely free.

For an order amount of less than € 200, the shipping costs depend on the product. If you order more than 1 product, you only pay the delivery costs for the product with the highest delivery rate.For parcel service this is € 9.95, for wholesale service it is € 19.95.

See below for the delivery costs per product, for an order amount of less than € 200.

Delivery costs (for orders up to € 200,-)

Bathroom furniture

Hanging bathroom furniture sets, bathroom cabinets, hanging toilet furniture sets, washbasin tops; € 19.95
Wall brackets, countertops (washbowl tops); € 9.95

Washbasins

Washbasins, washbowls, fountains; € 9.95

Taps

Taps; € 9.95
Free-standing taps; € 19.95

Mirrors

Bathroom mirrors, mirror cabinets; € 19,95
Mirror heating, mirror lighting; € 9,95

Tiles

Tiles, tile adhesive; € 19.95
Silicone sealant, grout, primer; € 9.95
Tile samples; € 4.95

Showers

Shower cabins, shower walls, shower doors, walk-in showers, shower trays, bath walls; € 19.95
Shower channels, shower seats; € 9.95

Radiators

Designer radiators, toilet radiators, terrace heating, infrared heating; € 19.95
Radiator accessories; € 9.95

Baths

Built-in bathtubs, bath walls; € 19,95

Toilets

Toilets, cisterns, bidets, urinals; € 19.95
Control panels; € 9.95

Accessories and fittings

Bathroom accessories, bath cushions, drains, wellness and cleaning; € 9.95

Ordering

Need help ordering? Read our step-by-step guide or contact our sales department.

1. Order product

Go to the product of your choice and click on the 'Add to basket' button.
You will now be notified that the product has been added to your shopping basket.
You can now continue shopping or go to your shopping basket.
Have you finished shopping? Then click the 'Checkout' button at the top right of the page.
Is your order complete? Then click the orange 'Continue shopping' button.

2. Shopping basket

You will now reach step 2. Here you fill in your details and choose your preferred method of payment and delivery address.
When you have filled in everything, click the orange button 'Check your order'.
When you have checked everything, click the orange button 'To payment screen'. Do not forget to tick the General Terms and Conditions for approval.

3. Payment

If you have chosen to pay by iDEAL, you will automatically enter the iDEAL payment screen. If you have chosen to pay by PIN / cash or automatic bank transfer, this completes the ordering process. For cash payments, we ask you to pay properly.
After completing your payment via iDEAL, you will be taken to step 4. If the payment has been made successfully, a confirmation of your payment will appear on the screen at step 4.

4. Confirmation

You will receive an e-mail from Maxaro confirming your order.

You can also place your order by telephone.