Warranty conditions products

Q: How many years' guarantee do I get on products?

The products supplied by Maxaro come with a guarantee of up to 10 years. <ul> <li>Shower enclosures: 10-year guarantee</li> <li>Shower trays: 10-year guarantee</li> <li>Walk-in showers: 10-year guarantee</li> <li>Shower screens: 10-year guarantee</li> <li>Shower doors: 10-year guarantee</li> <li>Bath screens: 10-year guarantee</li> <li>Basins: 10-year guarantee</li> <li>Countertop wash basins: 10-year guarantee</li> <li>Small cloakroom basins: 10-year guarantee</li> <li>Bathroom units: 10-year guarantee</li> <li>Bathroom cabinets: 10-year guarantee</li> <li>Toilet units: 10-year guarantee</li> <li>Toilets: 5-year guarantee</li> <li>Radiators: 5-year guarantee</li> <li>Taps: up to 5-year guarantee</li> <li>Mirrors: 5-year guarantee</li> <li>Baths: 5-year guarantee</li> <li>Steam showers: 5-year guarantee</li> <li>Whirlpools: 5-year guarantee</li> <li>Tiles: 5-year guarantee</li> </ul> See also our guarantee conditions above. If our suppliers or manufacturers have a shorter guarantee period, this shorter period also applies to you as a customer. You cannot claim under the Guarantee if the problem was caused by incorrect assembly or use. The guarantee is also void if you have made adjustments to the product yourself. The obligations under the Guarantee never exceed what the supplier or manufacturer must do according to its own Guarantee conditions.

Q: How can I claim a guarantee?

<ul> <li>Make a report using the service form via your My Maxaro account.</li> <li>Fill in the service form as completely as possible and joint clear photos.</li> </ul>

Q: What is the best way to maintain my product?

<ul> <li>Always follow the <a href="/klantenservice/onderhoudsadvies/">maintenance advice</a> we have drawn up for each product group.</li> <li>Good maintenance extends the lifespan and maintains the guarantee.</li> <li>Clean and use your product as described in the advice.</li> </ul>

Q: Am I always entitled to a guarantee?

<ul> <li>You are only guaranteed with correct use and maintenance according to our advice.</li> <li>Improper assembly, use or poor maintenance will void the guarantee.</li> <li>Do you modify the product? Then the guarantee lapses immediately.</li> </ul>

Q: Where can I fill in the service form?

You fill in the service form via My Maxaro, under the heading &#39;Service and contact&#39;. You must be logged in to your personal account to do this.

Q: How long does it take to fill in the service form?

Completing it will take you just 2 minutes on average.

Up to 10-year guarantee

Fast handling

Expert team

After purchasing your dream bathroom, you naturally want to be able to enjoy the beautiful products without worries for years to come. We therefore feel it is important to offer you the assurance that our quality and service are up to scratch. Because we are truly convinced of the quality we deliver, we offer you a guarantee of up to 10 years on the entire range. Below you will find the warranty conditions in PDF format.

Accessories, parts and accessories

Drains, siphons and shower drains

Baths

Bathroom and toilet furniture

Showers

Taps

Mirrors, mirror cabinets and mirror lighting

Steam showers

Toilets, bidets and urinals

Radiators

Floor and wall tiles

Basins, countertop wash basins and small cloakroom basins